Question 1

How quickly does my order ship?

Accepted Answer

We will ship on the next day after an order has been placed.  If an order is placed on Saturday, Sunday or a major US holiday, then we will ship on the following business day.

Question 2

How long does my shipment take to get to me?

Accepted Answer

United States (48 States): 3-5 business days
 
You will be given a tracking number once your items have been shipped.  Please follow up with your local delivery services regarding any shipment issues.
 
* Please consider that these are estimated ship times. Actual ship times may vary slightly due your location and the local delivery services.

Question 3

What shipping methods do you use?

Accepted Answer

Our main carrier within the United States is USPS.  We may use alternate carriers under special circumstances and for expedited orders.

Question 4

How do I track my orders?

Accepted Answer

Once your order has shipped, you will receive an email with your tracking information.

Question 5

Do you ship internationally?

Accepted Answer

Currently we ship to the United States.  If you are outside the continental United States, including Hawaii, Alaska and Puerto Rico, please email us first before ordering and we will work with you on the best way get you what you need.
 
* Local taxes (ie VAT or GST) are the sole responsibility of the purchaser, not seller [Casual Mojo].
** We love growing our community.

Question 6

What if I want to change my order?

Accepted Answer

Please contact us within the first 24 hours after your order. We will try to update the order before it ships.

Question 7

What if I want to cancel my order?

Accepted Answer

Please contact us within the first 12 hours after your order. We will try to update the order before it ships.

Question 8

What if I want to make a return/exchange?

Accepted Answer

Please contact us within 7 days after you received your order.  Buyers will be responsible for return shipping costs.  Item(s) should be in original packaging.

Question 9

What methods of payment do you accept?

Accepted Answer

We accept Visa, MasterCard, Discover and American Express debit/credit cards.  We have also added Apple Pay and Paypal.

Question 10

Do you charge taxes or fees?

Accepted Answer

Taxes on orders, placed and shipped within the United States, are included.  There may be instances where additional taxes and/or fees are required to be added depending on your location, specifically international orders (ie VAT or GST).  These are the sole responsibility of the purchaser.

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Just The FAQs

Frequently asked questions

How quickly does my order ship?

How long does my shipment take to get to me?

What shipping methods do you use?

How do I track my orders?

Do you ship internationally?

What if I want to change my order?

What if I want to cancel my order?

What if I want to make a return/exchange?

What methods of payment do you accept?

Do you charge taxes or fees?

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